Warranty Policy
At ShadesNow, we stand behind the quality of our products and are committed to providing exceptional customer satisfaction.
Warranty Coverage
Our products are covered by a 5-year limited warranty against material and manufacturing defects. This warranty covers:
- Defects in materials or workmanship.
- Malfunctions under normal usage conditions.
- Structural integrity of the product.
What is Not Covered
This warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, abuse, or accidents.
- Improper installation not performed by ShadesNow professionals.
- Exposure to excessive moisture or sunlight.
How to Make a Warranty Claim
If you believe your product is covered under warranty, please follow these steps:
- Contact our customer service team at support@shadesnow.ca or call +1 (647) 601-6119.
- Provide proof of purchase (invoice or receipt).
- Describe the issue and include photos if possible.
Our team will assess the claim and guide you through the next steps.
Warranty Service
If your claim is approved, we will either:
- Repair the defective product.
- Replace the defective product.
- Offer an appropriate alternative if the product is no longer available.
Additional Terms
This warranty is non-transferable and applies only to the original purchaser. Warranty claims must be submitted within the warranty period.
Contact Us
If you have any questions about this Warranty Policy, please contact us:
Email: support@shadesnow.ca
Phone: +1 (647) 601-6119